ONE YEAR LIMITED WARRANTY*:
If your glass is damaged during shipment OR due to a blowing weakness, we will repair it without charge, or replace it with the same piece or if not available a piece of equal or lesser value, at our discretion. Only original, unaltered and unmodified glass and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage NOT covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping. The glass eligible for warranty are covered to the original owner only, within the first year from the date of the order.
For warranty evaluation, your product must be returned directly to Pulse Glass Family® Warranty Department, 23535 Palomino Dr. STE #447, Diamond Bar, CA 91765. All shipping to Warranty must be pre-paid and insured. The Pulse Glass Family® cannot be liable for lost or damaged in-bound packages received. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned and therefore unable to properly be repaired.
*Applies only to orders fulfilled directly via storepulseglass.com
COMPLIMENTARY ACCESSORIES INCLUDED FOR FREE WITH TUBES/RIGS ARE NOT COVERED UNDER THIS WARRANTY. We threw in the first set for free, if it breaks, you have the option to purchase a replacement.
Please note that items that arrive shattered or damaged beyond repair will not be able to be repaired and instead Pulse Glass will offer a Pulsefam loyalty replacement deal.
Any authentic Pulse Glass with defects purchased at one of our verified authorized retailers must be accompanied with a receipt of purchase, within a year from today's date, from the authorized retailer to be eligible may be considered for warranty extension. Please email us at email@example.com with any questions regarding your piece.
BROKEN PULSE GLASS:
Repair: Send in your authentic, damaged Pulse Glass piece in for repair with cost between $30-$150 depending on the extent of repair as well as raw materials required. Please email us at firstname.lastname@example.org with a receipt of purchase from us or an authorized retailer as well as photos/videos of the breakage to get started with authentication.
Recycle: Send in your authentic, damaged Pulse Glass piece in for recycling and receive a 50% off coupon towards your next purchase at storepulseglass.com. Please email us at email@example.com with a receipt of purchase from us or an authorized retailer as well as photos/videos of the piece to get started with authentication.